This Privacy Statement explains the manner in which Interactive Health Benefits, LLC d/b/a ACA TRACK, LLC may use and/or disclose Personal Information that we collect from those who engage with us in online business activities.
The Privacy Statement and policies set forth herein also describe the methods through which you can control your data. Additionally, we are committed to meeting the obligations of evolving and complex laws granting individuals more control.
ACA TRACK is integrated with third party applications, including Freshdesk (our help system), the IRS
ACA TRACK handles and/or manages information assets which can take various forms, including, but not limited to data printed, stored electronically, transmitted by electronic means, stored on electronic media, and/or spoken in conversation. All Information including personal and PHI information will be protected from loss of confidentiality, integrity, and availability relating to internal stakeholders, business partners, clients, and client assets by continually implementing adequate safeguards in place to protect it based on risk assessment and to ensure compliance with all applicable regulations.
ACA TRACK is committed to ensuring compliance with all applicable data privacy laws and regulations, continually implementing and enhancing the controls based on privacy risk assessments as they pertain to the data that clients give us about themselves and their employees, and which we in turn use to provide our ACA and state reporting services.
It is ACA TRACK’s policy to comply fully with HIPAA’s requirements, as applicable. To that end, all staff members who have access to PHI must comply with the HIPAA Privacy and Security Plan. ACA TRACK will work with your Human Resources and Legal Departments to train our teams on your specific HIPAA governance and to ensure that the requisite documentation and controls are in place through PHI based risk assessment.
Information We Collect
Generally, you can browse through our Website(s) without providing us with any personally identifiable information about yourself. However, as you navigate through our Website(s) and/or use our Services, certain anonymous information may be passively
collected (that is, gathered without your actively providing the information) using various
ACA TRACK also collects and uses the personal information that you proactively provide to
us when you: • Register an account with us to use any of our Services; • Enter any employment
and/or coverage data on our website(s); • Respond to any ACA TRACK templates, emails, questionnaires or similar online forms; or • Contact us to request information or otherwise correspond with us.
We may also receive personal information from our business partners and vendors and, so long as it has been collected in accordance with applicable laws and acceptable privacy practices consistent with this Policy, we may aggregate such information with the information we collect from you ourselves to help us form a more complete user profile for you. We may record the IP address of users accessing the system for the enhancement of performance and security.
How We Use It
ACA TRACK uses the information we collect for our own general business purposes, which may include:
to share employment and coverage data with the IRS as authorized under applicable laws;
in response to an IRS audit, we may be required by law to share actual user login and usage activity;
to fulfill or meet the reason for which the information is provided;
to provide you with information, products or services that you request from us;
to provide you with email alerts and notices about our products or services;
to facilitate security measures;
to carry out our obligations and rights arising from any contracts entered into between you and us, including for billing and collections;
to improve our website;
for testing, research, analysis and product development;
as necessary or appropriate to protect the rights, property or safety of us, our customers or others;
to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
ACA TRACK may transfer your personal information or otherwise disclose information collected from and about you for the following purposes:
conform to the edicts of law or comply with legal process served on ACA TRACK or the site;
protect or defend the rights or property of ACA TRACK;
act in urgent circumstances to protect the personal safety, property, or privacy of ACA
TRACK’s employees, users of ACA TRACK’s products or service, or members of the public;
effect a transaction, restructuring or proceeding that transfers to a third party the assets or line of business to which the information pertains;
to our service providers, suppliers and business associates, if the disclosure will enable them to fulfill or perform your request for products or services on our site;
to other companies, credit bureaus or government agencies in connection with issues related to fraud, credit or debt collection;
as necessary if we believe that there has been a violation of our site Terms and Conditions, of the law or of our rights or the rights of any third party.
In addition, we may share non-identifiable aggregate information about our users (for example, the proportion of male and female users) with advertisers, business partners, and other third parties in an effort to customize or enhance the content and advertising on our Website for our users. We may engage third party consultants to review and analyze system information, including user and client data solely for the purpose of security and performance enhancements. We may export user information to other ACA TRACK platforms for purposes of communicating training or services, but in no event shall it include the unlawful transfer of Confidential Information. Our system may, from time to time, interact with ShareFile as part of the exchange of data and user information between the client and ACA TRACK.
Any personal information or content that you voluntarily upload or submit for public posting to the site (for example, comments) becomes publicly available and can be collected and used by others. You may not post any content that requests personally identifiable information.
When you are on our website and are asked for personal information, you are sharing that information with ACA TRACK, our subsidiaries and related companies, and our service providers. We share your information as described in “Reasons we share information”, above.
We will retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will also keep your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions, unless otherwise specified by applicable data retention laws. We retain archived copies of your information as required by law or for legitimate business purposes. ACA Track has a Data Retention policy that enumerates the time and process for retention, archival and destruction of data.
Tracking & Cookies
Modifying or Deleting Your Personal Information
You can request to access, update, correct, and delete your information you provided to us by sending us an email at legal@ACATRACK.net. Keeping your personal data current helps ensure that we can respect your preferences. When you make a request, we may require certain documentation in order to be able to verify your identity before we are able process your request. Your cooperation is necessary to exercise your rights under this Privacy Notice.
Your personal information is protected for your privacy and security. ACA TRACK safeguards the security and confidentiality of the data you send us with physical, technical, and managerial procedures. Please be aware that, despite our best efforts, we cannot guarantee the absolute security of your data submitted through websites or similar communications.
ACA Track encourages individuals to take every precaution to protect personal data. Individuals should utilize current best practices change passwords, implementation complex passwords, multifactor authentication features, software updates, anti-virus, using a secure browser and similar efforts.
Changes to this Policy
ACA TRACK may amend this policy from time to time. If we make any substantial changes in the way, we use your personal information we will make that information available by posting a notice on this site.
Our website is a general audience site that does not target and is not intended for children under the age of 13. ACA TRACK does not knowingly solicit children under the age of 13. ACA Track services require the collection and processing of data which may, at times, include dependent information which may pertain to individuals under the age of 13.
California Do Not Track Disclosures
“Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on a Do Not Track signal in their browser, the browser sends a message to websites requesting that they do not track the user. For information about Do Not Track, please visit www.allaboutdnt.org. We have disclosed our collection practices herein, but at this time, we do not honor do-not track signals. Some of the third parties that we work with may honor such requests.
ACA TRACK welcomes your comments regarding this privacy statement and our privacy practices. If you have reason to believe that ACA TRACK has not adhered to this privacy statement, please contact us electronically at support@ACATRACK.net or at the address provided below:
ACA TRACK, LLC Attention: General Counsel
995 North Pontiac Trail
P.O. Box 1285
Walled Lake, Michigan 48390
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ACA Track's proprietary software is designed to help applicable large employers ("ALE") meet the requirements of the Affordable Care Act and IRS reporting. ACA TRACK is dedicated solely to employer reporting requirements. This focus has made us an industry leader in IRS reporting as well as State Individual Health Mandate reporting.